Shipping policy
Shipping Policy
Last Updated: August 30, 2026
At Orivella Market, we aim to provide clear and transparent shipping information before you complete your purchase.
1. Shipping Options
Depending on the product, destination, inventory availability, and fulfillment requirements, one or more of the following shipping options may be available at checkout.
Standard Shipping
Estimated Transit Time: 7–15 Business Days
This estimated timeframe refers to the transportation period after the order has been processed and handed to the shipping carrier.
Extended Standard Shipping
Estimated Transit Time: 15–30 Business Days
This option may apply to products or destinations requiring additional transportation time.
The applicable shipping option and estimated delivery information will be displayed during checkout when available.
2. Order Processing
Orders are processed after successful payment authorization.
Processing time may vary depending on product availability and fulfillment requirements.
If additional processing time applies to a product, the applicable estimated delivery information will be communicated before or during checkout where reasonably possible.
3. Estimated Delivery
All delivery timeframes are estimates and are not guaranteed delivery dates.
Actual delivery times may vary due to:
-
Carrier delays
-
Customs clearance
-
Weather
-
Public holidays
-
Transportation disruptions
-
Destination restrictions
-
High shipping volumes
-
Incorrect or incomplete shipping information
-
Other circumstances outside our reasonable control
We will make reasonable efforts to assist customers when significant delivery delays occur.
4. Tracking Information
When tracking information becomes available, it may be sent to the email address associated with your order.
Tracking information may take some time to become active after the package is registered with the carrier.
5. International Shipping
We may ship eligible products to selected international destinations.
International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.
Customers may be responsible for applicable customs duties, import taxes, or government charges unless otherwise stated at checkout or required by applicable law.
6. Third-Party Fulfillment
Some orders may be processed or fulfilled by third-party logistics or fulfillment partners.
Products may therefore be shipped from different fulfillment locations depending on product availability and destination.
Orivella Market remains responsible for customer service related to orders placed through our website.
7. Shipping Delays
If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide available information and assistance.
Customers may contact us at any time regarding their order.
8. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information during checkout.
If you discover an error, please contact us immediately at:
We will make reasonable efforts to assist before shipment.
Once an order has been shipped, an address change may not be possible.
9. Lost, Damaged, or Missing Packages
If your package appears to be lost, damaged, or incorrectly delivered, please contact us with your order number and relevant information.
We may request photographs, tracking information, or other documentation to investigate the issue.
10. Shipping Charges
Any applicable shipping charges will be displayed during checkout before the order is completed.
Promotional free-shipping offers are subject to the terms displayed with the applicable promotion.
11. Contact
For shipping questions:
Orivella Market