Return and Refund Policy

Last Updated: August 30, 2026

At Orivella Market, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy, subject to the terms below.

1. Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the product should:

• Be unused and in its original condition.

• Include the original packaging, accessories, and included materials where reasonably possible.

• Not have been damaged because of misuse, improper handling, modification, or abnormal use.

• Be accompanied by the original order number or valid proof of purchase.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

2. Free Returns

We offer free returns for eligible returns requested within the 30-day return period.

Please contact our customer service team before returning any product. We will provide the appropriate return instructions.

Please do not send products to an address that has not been provided or confirmed by our customer service team.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incomplete, or different from the product ordered, please contact us as soon as reasonably possible.

Please provide:

• Your order number

• A description of the issue

• Clear photographs or videos of the product and packaging, when applicable

After reviewing the information, we will work with you to provide an appropriate solution, which may include a replacement, refund, or other reasonable remedy.

4. Refunds

Once an eligible returned product has been received and inspected, an approved refund will be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

5. Return Conditions

A return may not qualify if:

• The product has been materially used or altered.

• The product has been damaged through misuse or improper handling.

• Important parts or accessories are missing because of customer handling.

• The return request is submitted after the 30-day return period.

These limitations do not apply where prohibited by applicable consumer protection law.

6. How to Request a Return

To request a return, please contact:

Email: JenniferTyler8928@hotmail.com

Please include your order number, the product you wish to return, and the reason for your return.

Our customer service team will provide the next steps.

7. Contact

Orivella Market

Email: JenniferTyler8928@hotmail.com

We aim to handle eligible return and refund requests fairly and promptly.