Privacy policy

Privacy Policy

Last Updated: August 30, 2026

At Orivella Market, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information when you visit or make a purchase from OrivellaMarket.com.

1. Information We Collect

Depending on how you interact with our website, we may collect:

Name
Email address
Phone number
Billing address
Shipping address
Order information
Payment and transaction information
IP address
Browser and device information
Website usage information
Information voluntarily provided when contacting customer service

2. How We Use Personal Information

We may use personal information to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Send order confirmations and updates
Provide customer support
Process returns and refunds
Prevent fraud and unauthorized transactions
Improve our website and services
Maintain website security
Comply with legal obligations
Send marketing communications where permitted by applicable law

3. Payment Information

Payments may be processed through Shopify Payments and/or other payment providers available through our store.

We do not intentionally store complete payment card numbers on our own systems.

Payment providers may process payment information according to their own privacy policies and security practices.

4. Shopify

Our online store is powered by Shopify.

Shopify may process information necessary to provide ecommerce, checkout, hosting, payment, security, fraud prevention, analytics, and related services.

5. Service Providers

We may share necessary information with trusted service providers that assist us with:

Payment processing
Shipping and logistics
Order fulfillment
Customer service
Website operations
Fraud prevention
Analytics
Technology services

Information is shared only when reasonably necessary for the relevant business purpose.

6. Cookies

Our website may use cookies and similar technologies to:

Operate essential website functions
Remember preferences
Maintain shopping cart functionality
Analyze website traffic
Improve website performance
Support security and fraud prevention
Support marketing activities where applicable

You may manage cookies through your browser settings and available privacy controls.

7. Marketing Communications

Where permitted by applicable law, we may send promotional communications about products, offers, and store updates.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the communication.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to complete your purchase.

8. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business purposes, including order fulfillment, customer support, accounting, fraud prevention, dispute resolution, and legal compliance.

9. Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Privacy Rights

Depending on your location, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction, or other rights provided by applicable law.

For privacy-related requests, please contact:

JenniferTyler8928@hotmail.com

11. Children's Privacy

Our website is not intentionally directed toward children below the applicable legal age.

We do not knowingly collect personal information from children in violation of applicable law.

12. International Data Processing

Because we may use Shopify and other service providers located in different countries, personal information may be processed or stored internationally.

Where required by applicable law, appropriate safeguards will be used for international data transfers.